About Higher Logic:
Higher Logic exists to connect people, knowledge, and ideas to improve lives and organizations. Through our community solutions, we empower growth-stage businesses and associations to build a more engaged and meaningful relationship with their customers and members. Higher Logic serves more than 3,000 customers, representing over 350,000 online communities with greater than 200 million users in more than 42 countries worldwide.
Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.
JOB SUMMARY
The Customer Sales Executive is responsible for selling additional products and services to existing Higher Logic Clients. This role is expected to create sales opportunities through phone, e-mail, and other forms of outreach to clients within their prescribed territory and manage them through to closure. The Customer Account Executive is also expected to collaborate with other client-facing functions within Higher Logic to deliver a positive customer experience. Examples of these groups include Customer Success, Customer Support, Consulting Services and Finance.
ESSENTIAL DUTIES AND RESPONSIBILITES:
· Generate sales opportunities through phone, e-mail, and other forms of outreach.
· Deliver tailored online presentations & software demonstrations.
· Collaborate with cross-functional colleagues as client needs require.
· Establish and maintain a deep understanding of Higher Logic’s products and services.
· Maintain an accurate and up-to-date sales pipeline within appropriate systems.
· Forecast expected sales on a monthly and quarterly basis.
· Meet and exceed sales quota.
· Conduct all business in accordance with Higher Logic policies and procedures.
· All other duties as assigned.
KNOWLEDGE AND ABILITIES REQUIRED:
· Excellent communication skills, both verbal and written
· Strong public speaking & presentation skills
· Experience handing objections and negotiating multi-year contracts
· Must be self-motived and able to work independently and unsupervised
· Excellent customer service and problem-solving skills
You’ll earn:
