Customer Sales and Support Specialist [Hybrid]

The role

We’re looking for an accomplished and well-rounded Customer Sales and Support Specialist with an impressive customer service background and a resume to back it all up. Working within the HiRoad Customer Care team, you will play a central role in converting inbound calls into new policy growth and driving results through relationship building. Ultimately, you will be responsible for delivering an exceptional and personalized experience for our customers not typically found in our industry. 

Your day-to-day

• Hours are 9:00 - 5:00pm EST Monday, Tuesday, Wednesday, Thursday, and Saturday with the expectation of being onsite in our Providence, Rhode Island office one day per week. 
• Inbound Calls: Answer incoming calls to assist potential and existing customers with their insurance inquiries. Identify and address customer needs with available products.
• Provide personalized customer care experience by delivering prompt, friendly, empathetic support via multiple channels and technologies (primarily phone but also email and chat) 
• Provide expert insurance advice during quote, purchase, policy changes, and whenever else our customers need assistance.
• Utilize our policy management system to perform transactions, such as policy changes and corrections.
• Own your efforts to deliver customer happiness.
• Act as the voice of the customer to relay their happiness and feedback that is not easily tracked in numbers.

About you

• Associate’s degree or equivalent relevant experience and;
• 2 - 4 years inside sales experience
• Licensed Insurance Producer
• People-focused orientation, and a passion for continuous learning
• Excellent verbal and written skills

Bonus points

• Bilingual English and Spanish 

Salary: $57,000 to $66,000*

*Please note that the final salary offered will be determined based on the selected candidate's skills, and experience, as well as the internal salary structure at Quanata. Our aim is to offer a competitive and equitable compensation package that reflects the candidate's expertise and contributions to our organization.

Additional Details: 

• Benefits: We provide a wide variety of health, wellness and other benefits.These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents, a Headspace app subscription, monthly wellness allowance and a 401(k) Plan with a company match.
• Work from Home Equipment: Given our virtual environment— in order to set you up for success at home, a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion. Also, our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day.
• Paid Time Off: All employees accrue four weeks of PTO in their first year of employment.  New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent.
• Personal and Professional Development: We’re committed to investing in and helping our people grow personally and professionally.  All employees receive up to $5000 each year for professional learning, continuing education and career development.  All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp.
• Location: We are a remote-first company for most positions so you may work from anywhere you like in the U.S, excluding U.S. territories. Occasional travel may be required for team meetings or company gatherings. Employees based in the San Francisco Bay Area or in Providence, Rhode Island may commute to one of our local offices as desired.
• Hours: We maintain core meeting hours from 9AM - 2PM Pacific time for collaborating with team members across all time zones. 

Quanata, LLC is an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a San Francisco resident, please read the City and County of San Francisco's Fair Chance Ordinance notice.  https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf

This role is employed by Quanata, LLC is a separate company in the State Farm family of companies.