Do you have experience working as a Customer Service and or Retention Specialist? Or a Contact Centre expert ready for your next big challenge? Do you excel at defusing difficult situations and putting customers at ease? If you’re eager to break into the dynamic world of Tech / SaaS and grow your career in Revenue or Customer Success, then we have the perfect opportunity waiting for you!
Who we are, what we do & why we do it?
Dext is the market leader in accounting & bookkeeper automation software, trusted by over 500,000 SMBs worldwide. Our suite of tools makes accountants more productive, profitable and powerful. In doing so we give them back the most precious commodity, time, which they can then use to add greater value to their clients.
Dext operates across Europe, North America and APAC, with an expanding SaaS product portfolio. It's a fabulous opportunity to make your mark and join our team in Australia to be part of one of the world's leading FinTech solution providers.
In helping Dext retain and support our valued partners, this role focuses on responding to partner escalations and requests to change their contractual terms, with the goal of minimising downsell and churn. Collaborate with customer service and account management teams to help us maintain our excellent reputation and support the growth of the Australia market by helping make our partners feel they are supported and receiving great value from their subscription.
Your day-to-day will include:
Requirements
Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity and Inclusion commitments.
What you will be part of - our values, culture and behaviours:
We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:
Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.
Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.
Be Together - We are one team. There is no such thing as individual success without team success.
Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext.
🌟 Our behaviours guide us and inform how we communicate, collaborate and support each other. They are:
Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous!
Benefits
What we will give you - the perks: