Customer Renewals Specialist

MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

But that's not all. MicroStrategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, MicroStrategy's stock has outperformed every company in the S&P 500.

Our people are the core of our success. At MicroStrategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At MicroStrategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

The Role:

The MicroStrategy Customer Renewals Specialist role was born out of the need to accommodate each customer’s unique set of requirements as they adopt MicroStrategy technology. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond direct interaction with our customers, this individual will work with internal MicroStrategy business units to ensure customer needs are being met in a timely manner.  In order to succeed in this role, this individual must have an intense focus on customer success with strong influence abilities.

Job Description:

• Monitor and track subscription and contract renewal dates.
• Work closely with Sales, Customer Success, Product Development, and Marketing teams to align on acct strategies and objectives.
• Collaborate with the legal team for contract negotiations and agreements.
• Manage all aspects of the contract renewal process, including quoting, negotiated paperwork, customer PO/approval process, follow-up on late payments.
• Continuously improve your negotiation and customer relationship management skills.
• Create and maintain accurate renewal forecasts to help the company plan its revenue goals.
• Negotiate renewal terms and pricing.
• Develop engagement strategies to inform customers about product updates, enhancements, and best practices.
• Implement strategies to defend against customer churn rates.
• Stay up-to-date with industry trends, best practices, and SaaS product knowledge.

Qualifications:

• Up to 3 years of experience working with customers
• Fluent English is a must (any additional language is a plus)
• Client-focused attitude — a customer advocate
• Excellent communication skills, both orally and written are a must
• Previous direct experience and demonstrated comfort in interacting with Senior Management will be a plus
• Self-starter with an ability to identify areas for improvement
• Must possess an enthusiastic personality and foster a positive work environment
• Understanding of packaged application software implementation practices
• Strong analytical skills

Additional Information

• The recruitment process includes online assessments as a first step (English, logic, business) - please check also your SPAM folder
• Available to work from the Warsaw office 3 days a week