Customer Renewals Advisor

About Us 

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

We have a fantastic opportunity for someone who is customer focussed to come and join our team and manage a number of Civica occupational health solution customer accounts. In this role the Customer Renewals Executive will be the first point of contact for customers while continuing to maximise the benefits they receive from the use of our software and services in Workforce Solutions.

Responsibilities:

• Maintain and improve existing customer relationships for 50 accounts across the UK
• Generate awareness of product features and benefits by creating email campaigns and online webinars
• Maintain company software (CRM) systems and financial reports in a timely and accurate manner
• Income generation from existing client base from both proactive and reactive income generation including application licence sales and project / data consultancy to achieve set income targets
• The role will require occasional travel to customer sites and company meetings at company offices across the UK

Requirements

• Experience in a customer support or account management capacity
• Confident communicator
• Acts with integrity
• Driven to succeed

Benefits

Why You’ll Love Working with Us 

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

• Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. 

• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.  

• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. 

• Flexible Work: We have the technology and tools to support you working in our hybrid environment.