As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions.
Please note this position is based full time at our office in Burnley town centre.
Duties and Responsibilities
- Maintain excellent relationships with your customer portfolio – understanding your customers current and future EV journey and key drivers for usage.
- Discuss and cross sell our full range of fleet products and services.
- Contact customers that have been passed over from New Business and Customer Support
- Provide and deliver the best possible customer service.
- Review and respond to customer emails and correspondence.
- Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
- Confirm and update customers’ data and information.
- Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution.
- Monthly commission subject to KPI’s being achieved.
Requirements
Our friendly, consultative, and knowledgeable approach to everything we do sets us apart from our competitors, and we are always looking for enthusiastic people with a passion for speaking to customers to join our business. The ideal person will be able to demonstrate that the following skills:
- Customer focused.
- Enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
Benefits
- Basic salary - £23,537 per annum
- An additional day annual leave for your birthday
- Free breakfast
- Sociable working hours, no weekends or evenings
- Early Friday finish
- Fun, supportive working environment
- Dress down office
- 20 days annual leave
- Pension
- 4 x salary life assurance
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
