Customer Quality Engineer

Support TABB, ODMs, Channel customers in China, onsite support coordination and failure analysis support for these customers.

In this CQE role, you will be responsible for delivering a world class quality experience to our enterprise SSD customers.  you will be responsible for being the first point of contact for customer quality related topics (both proactive and reactive). You will be responsible to reach out to customers and their ODM partners to proactively engage and manage any potential quality or reliability concern.  Our goal is to build a strong working level partnership with our customers and their ODMs to monitor and react to our products performance in their manufacturing environment and field deployment. It is expected you will be able to engage with our customers to build positive relationships and deliver a support model that fits the customer’s expectations.  The scope of the position will include the following: (1) Managing customer quality inquires as it relates to manufacturing in the Asia region. (2) Managing the operations of failure analysis process including tracking the returns, conducting failure analysis, and reporting the findings.  (3) Partnering with engineering and our sales team to offer solutions in a timely manner, continue to improve our customer’s quality experience.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience listed below would be obtained through a combination of your current or previous positions.

Minimum Requirements

• A bachelor’s degree in electrical engineering, Computer Engineering, or a related discipline.
• Knowledge & 5~10 Work experience in Storage products (SSDs or HDD), DRAM, NAND will be considered as alternatives.
• Have a customer orientation focused mentality and communication skills can engage both our customers and our internal partners.

The ideal candidate will have the following: 

• Experience of Customer Quality or product quality who is the customer interface that demonstrated a high degree of customer satisfaction as it related to service.
• Prior experience in SSD manufacturing working for either the manufacturer (ODM, OEM) or as a supplier/customer of the factory. 
• Demonstrated experience in enterprise SSD debug at both the device level and the system level.  Previous experience using PCI protocol analyzer (Teledyne LeCroy or similar) to debug SSD with system level interactions is desired.
• Willing to travel to customer sites across Asia some time for Customer Quality meeting & customer issue. Occasional international travel may also be required.
• Strong English listening, speaking, reading, and writing abilities.