Customer Quality Engineer

▪ Promote customer orientation and quality awareness culture.
▪ Coordinate A3 report and transfer VOC into actions.
▪ High-speed reaction to the customer complaint/VOC. Transfer the information within organization and organize analysis meeting.
▪ Use A3 report and assure customer complaint is handled in correct way (find the root cause, make effective corrective & preventive action)
▪ Follow up the corrective/preventive action status timely.
▪ Proactive visit customers to collect VOC/problems.
▪ Promote activity of customer orientation and quality awareness culture.

• Degree or higher in a technical or scientific field 
• At least 5 years quality management related work experience.
• Well knowledge about ISO system with solid onsite quality management experience.
• Experience in problem solving and process improvement.
• Good communication skills, with the ability to communicate effectively across cultures and languages(English workable).
• Experience in building networks and partnership with stakeholder/customer
• Experience with OEM complaint handling is preferred.
• Experience with automotive interior product process is preferred.
• Expert knowledge in customer complaint management and related tools (8D , A3, PDCA, Yokoten…) is preferred.

Ready to drive with Continental? Take the first step and fill in the online application.