Your influential mission. You will...
- Communicating effectively with players via various channels (Chat, Email, SMS, Phone, and Social Media)
- Taking ownership of responsible gambling strategies and projects
- Constantly seeking innovative ways to detect and reduce risks and compliance issues related to responsible gambling and promote awareness
- Upholding full compliance with relevant licensing authorities
- Ensures timely handling of escalations and responsible gambling training for employees
- Prioritizing tasks related to social responsibility, responsible gambling, and player protection
- Creating tasks based on alerts from various channels
- Generating and analyzing reports
- Monitor the quality and efficiency of the Customer Protection Specialists
- Create reports and recommendations based on the performance of the team
Components for success. You...
- Are fluent in English
- Have a minimum of 1 year of experience in the Customer Service field
- Possess the ability to plan and prioritize
- Have strong communication and multitasking skills
- Are into people management and problem-solving
You'll get extra points for...
- Having delegation skills and an open mind
CUSTOMER PROTECTION TEAM
The Customer Protection team, part of SUN Desk is responsible for effective communication with players across various channels, and ownership of responsible gambling strategies. They prioritize tasks related to social responsibility, responsible gambling, and player protection while generating reports and recommendations based on team performance.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
