Who we are
Tractable is an Artificial Intelligence company bringing the speed and insight of Applied AI to visual assessment. Trained on millions of data points, our AI-powered solutions connect everyone involved in insurance, repairs, and sales of homes and cars – helping people work faster and smarter, while reducing friction and waste.
Founded in 2014, Tractable is now the AI tool of choice for world-leading insurance and automotive companies. Our solutions unlock the potential of Applied AI to transform the whole recovery ecosystem, from assessing damage and accelerating claims and repairs to recycling parts. They help make response to recovery up to ten times faster – even after full-scale disasters like floods and hurricanes.
Tractable has a world-class culture, backed up by our team, making us a global employer of choice!
We're a diverse team, uniting individuals of over 40 different nationalities and from varied backgrounds, with machine learning researchers and motor engineers collaborating together on a daily basis. We empower each team member to have tangible impact and grow their own scope by intentionally building a culture centred around collaboration, transparency, autonomy and continuous learning.
What you will do
Reporting to EMEA Operations Lead, you will:
- Contribute to the scalability and efficiency of our processes, working with senior management to prioritise customers’ needs based on business impact and ROI.
- Drive projects from beginning to end that shape the future of operations.
- Drive analysis of large quantities of data to make informed decisions. Monitor and analyse key performance metrics, such as response time, resolution time, and customer satisfaction scores, to identify areas for improvement.
- Build relationships with all relevant stakeholders across R&D and Commercial teams, acting as project manager with them for the implementation of our products.
- Manage and coach a team of multiple members to achieve ambitious weekly and monthly targets. Support with hiring, training and performance management.
- Prepare regular reports and presentations for senior management on customer support performance and initiatives.
What you need to be successful
- BA / BS from a top university
- Minimum of 3 years of operations experience in high growth tech startup/company, BPO or consulting
- Proven track record of driving operational efficiencies through process transformation
- Exceptional project management skills with self-starting mentality
- Results-oriented & delivery-focused personality
- Excellent analytic & Excel skills
- Experience of managing a team / comfortable leading a team
- Fluent in English, speaking and writing
- Fluent in a third European language desirable (eg. French, Italian, Polish)
- Previous experience in enterprise SaaS business and interest in AI systems desirable
What’s in it for you
Generous financial reward for your effort
Time off and flexible working
- 23 days paid annual leave + bank holidays
- Ability to work from abroad for up to 6 weeks/year
- Competitive maternity + paternity leave
- Flexible hours and hybrid working
- Leave to support you when you need it, including sick pay, compassionate leave, or paid time-off to recharge after an intense work period
Support for your health and wellbeing
- Mental health and career coaching through Sanctus
- Free annual Headspace subscription
Additional perks
- L&D budget to use on Learnerbly (our learning platform)
- Meal vouchers
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Diversity commitment
At Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.
We encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.
