Join a fast-growing company with a purpose! At Fastned you will actively contribute to accelerating the transition to electric mobility. Together with over 250 colleagues (more than 40 nationalities) across 9+ countries, we have big plans: we are building a Europe-wide network of 1,000 beautiful fast-charging stations where electric drivers can charge their cars with energy from the sun and wind. We have recently been voted best charging network in the UK, France and the Netherlands, a testimony to our drive to offer the best charging experience to EV drivers!
As a crucial member of the Customer Operations Team, the Customer Operations Manager will take end-to-end ownership of the team’s processes and tooling, the various support channels and business insights.
Your overall responsibilities include but are not limited to:
Own the various support channels (incl. identification of new ones) and their performance.
Derive insights and strategic initiatives by being on top of the team’s metrics (contact rate, channel performance) and relentlessly identify areas for improvement.
Research, pilot and implement tooling to transform and evolve the ways of working (o.a. AI-based support solutions).
Work closely with our internal business stakeholders (Product & Engineering, Network Operations, Field Operations, New Markets team,..) to identify areas of improvement and provide recommendations that are based on best practices and industry standards.
Contribute to drive Fastned’s growth by fixing & building processes that are needed to scale.
