Customer Operations Analyst

Hybrid role based in Warsaw

Role Overview 🚀

Are you seeking a dynamic role in a swiftly evolving environment within a thriving Fintech start-up? The Customer Operations Analyst position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.

At Uncapped, our mission is to empower visionary founders. As a Customer Operations Analyst, you'll play a pivotal role in fostering growth. Collaborate with seasoned professionals, due diligence processes, and execute various manual tasks crucial to our operational efficiency. Join a high-performing team dedicated to partnering with Europe's most innovative digital enterprises and decision-makers.

About Uncapped 👫

Founded in 2019, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. The company was born out of frustration with the limited financing options available for UK and European entrepreneurs to finance growth.

Uncapped provides working capital loans to brands and retailers around the world, doing between $10m and $100m in turnover.

Uncapped has raised VC funding from most notable investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.

What you will do ✍️

• Conduct customer KYC and KYB checks ensuring both adherence with established standards and accuracy of information
• Provide versatile support encompassing customer service, KYC, and operational tasks
• Troubleshoot and resolve issues across customer inquiries and colleague support.
• Be flexible and diligent while switching between the above tasks
• Collaborate cross-functionally to escalate complex issues, ensuring prompt resolution and smooth customer onboarding
• Offer insights to shape product development based on experiences gathered from due diligence, support, and operational functions

Requirements

Who you are 👀

• Experienced in due diligence, KYC, customer support, or sales support, ideally in diverse industries or tech sectors
• Strong problem-solving skills adaptable across various operational areas
• Familiarity with CRM systems (Hubspot) is advantageous
• Exceptional organisational abilities and attention to detail
• Interest or familiarity with high-growth business environments
• SQL skills are a plus

Benefits

What we offer 🎁

At Uncapped, our people make us successful. We are a start-up with big goals, and we work hard, so we want to give everyone the benefits they really want. We are continually adding to this list as new people join -- here are some of the things you can expect:

• Unlimited holiday: we believe that well-rested and happy people make the best employees
• Competitive compensation plan
• Personal growth fund: Raise your game from great to spectacular
• Monthly recognition and awards: Celebrate wins big and small
• The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
• Optional workspaces in Warsaw, London and Atlanta