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Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.
GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.
We’re looking for a dedicated individual to join our Enablement Operations team within the wider Merchant Operations group. Your primary tasks will be overseeing & future-proofing operational processes and workflows, such as using data analysis and stakeholder management to ensure the successful and scalable onboarding of new customers, handling migrations to and away from GoCardless, and the regular review of opportunities with the upgrades of existing customers.
You’ll also be responsible for the team’s visibility within the business, presenting on wins and pushing for product and feature enhancements in line with opportunities spotted. As well as process future-proofing, you’ll be leading the charge to ensure the team is built in an agile and sustainable way, taking the reins when recruitment drives are needed and developing your team mates.
Location
Riga, Latvia
4 days in the office, one day working from home
Based in our Riga office, you will interact with a number of different teams across the company, such as Customer Operations, Customer Success, Billing and Engineering. You will also be the main point of contact for the Customer teams regarding operational queries around getting customers ready to use our product, so being able to communicate in a clear and concise manner is imperative.
Salary range - the expected base salary range for this position is between €1700 and €1900 (gross).
Base salary ranges may vary and are determined by things like geography, level of experience, interview assessment and seniority compared to fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.
We’ve got a long way to go, but here’s how we’re doing as of July 2024;
45% identify as women
23% identify as Black, Asian, Mixed or Other
10% identify as LGBTQIA+
9% identify as neurodiverse
2% identify as disabled
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.
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