Customer Onboarding & Training Specialist

TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform's suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync's diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit tradercorporation.com to learn more..

As a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role offers a unique opportunity to shape the customer experience and drive business growth. If you thrive in dynamic environments, enjoy leading with autonomy, and have a passion for delivering impactful training initiatives, this role is tailor-made for you.

1.       Training Program Development:

·       Design and develop training programs and materials for our platform and products, including user manuals, tutorials, e-learning modules, and webinars.

·       Collaborate with product managers, engineers, and other stakeholders to ensure training content is accurate, relevant, and aligned with product updates and company goals.

2.       Content Creation:

·       Create high-quality training materials, including videos, slides, documentation, and interactive modules.

·       Ensure all training content is visually appealing and easy to understand, incorporating best practices in instructional design and adult learning principles.

3.       Content Delivery:

·       Conduct training sessions for internal teams, clients, and partners through various delivery methods (in-person, virtual, on-demand).

·       Utilize a variety of training techniques to accommodate different learning styles and ensure effective knowledge transfer.

·       Provide hands-on support and follow-up to ensure participants can effectively use the platforms and products after training.

4.       Customer Onboarding Support:

·       Assist in the onboarding process of new customers by providing comprehensive training on company platform and products.

·       Develop onboarding materials and programs to help new customers quickly acclimate to using the products and services.

·       Conduct orientation sessions and ongoing training for new customers to ensure they are fully equipped to utilize the platforms and products effectively.

5.       Continuous Improvement:

·       Gather feedback from training participants to continually improve training programs and materials.

·       Stay updated with the latest industry trends and technologies to ensure training content remains current and competitive.

6.       Documentation and Reporting:

·       Maintain accurate records of training activities, attendance, and outcomes.

·       Prepare reports and presentations on training effectiveness, participant feedback, and areas for improvement.

7.       Cross-Functional Collaboration:

·       Work closely with the sales, customer support, and product development teams to ensure training programs address all necessary aspects of the platforms and products.

·       The ability to speak and create in French and English fluently.

·       Bachelor’s degree in Education, Instructional Design, Information Technology, or equivalent work experience in a related field would be an asset.

·       Proven experience in creating and delivering training programs, preferably in a software or technology environment.

·       Strong knowledge of instructional design principles and adult learning theories.

·       Excellent presentation and communication skills, with the ability to convey complex information in an understandable manner.

·       Proficiency with e-learning tools, video creation software, and Learning Management Systems (LMS).

·       Strong organizational and project management skills, with the ability to handle multiple projects simultaneously.

·       Ability to work independently and as part of a team, with a proactive and self-motivated approach.