At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 40,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
About the Bilingual Customer Onboarding Specialist - Spanish and English role:
The Onboarding Specialist is responsible for ensuring the product is correctly implemented and the customer understands how to use it, in order for the customer to get the full benefit of SiteMinder’s product, and in turn create high levels of customer satisfaction.
We provide you with the product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.
All we ask of you is an amazing, go getting attitude and your passion for providing and striving for a positive customer experience (this we can't train!)
What you'll do...
- Qualify customer requirements in a courteous and effective manner, and identify the appropriate setup requirements.
- Prepare customers for core product technical implementation by Customer Configuration Analysts.
- Deliver a high standard of customer training via the telephone, Skype and any other avenues when necessary.
- Clearly communicate SiteMinder’s support procedures to the customer to ensure the customers ongoing satisfaction with SiteMinder’s customer service.
- A self-starter with the ability to multi-task, manage his/her own time and work under pressure.
- Experience working within an SLA and KPI driven environment.
- Thrive in a fast-paced, agile and dynamic environment
What you have...
- Fluent Spanish and English communication skills, both verbal and written.
- You will have proven customer service experience with a passion for providing a premium customer experience
- You are tech savvy with a sound knowledge of all things technology
- You have worked towards targets and are goal oriented but always thinking about the customer experience
- Experience in the hotel industry or in a SaaS company is a plus!
- Experience working remote
Our Perks & Benefits…
- Equity packages for you to be a part of the SiteMinder journey
- Remote working
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
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