WHO IS AGICAP?
Since our foundation in Lyon in 2016, we have been revolutionizing the liquidity planning market for SMEs across Europe. We enable our clients to strategically manage their cash flow - to stay on top of things, to look ahead and to grow. Being part of AGICAP means enabling every business to grow and helping companies achieve their entrepreneurial goals. Through one of the largest FinTech funding rounds of USD 100 million, we have grown from 3 founders to >500 employees. But we are just getting started and are looking for team players with an entrepreneurial mindset and the will to make Agicap the No. 1 all-in-one tool for cash flow in Europe.
Find out more about Agicap Germany
here and about our values & mission
here.
As a Customer Onboarding Manager (m/f/d), you are responsible for the best possible cash flow planning for our customers with Agicap. You will ensure optimal stakeholder management by a) familiarizing our customers with our software, b) setting up liquidity planning with our customers and identifying potential for improvement and c) providing 360-degree support to our users throughout the entire onboarding period.
You will receive the expertise you need for this from the AGICAP Customer Success Team. During an intensive 4-6 week onboarding period, you will be familiarized with our work processes and gain comprehensive product knowledge about our liquidity planning tool in order to advise even our most demanding SME customers.
Watch
this short video to find out what it's like to work in the Customer Success Team at Agicap Germany.
What you will do:
- As the main point of contact, you are responsible for ensuring outstanding product implementation for our customers
- As a consultant and contact person, you build relationships with users and decision-makers and ensure the necessary change management for the successful use of Agicap
- As a product expert, you lead product training with new customers and determine the ideal setup based on our customers' goals
- As the voice of the customer, you contribute to the further development of our product by sharing customer feedback with the product team
- Contribute to Agicap's growth by actively identifying upsell opportunities with customers and working with the sales team to close them
What we are looking for:
- You have successfully completed your studies in the form of a Bachelor's or Master's degree, ideally in business administration, economics, international business or a related field
- You have at least 2 years of professional experience in account management, customer success, consulting, IT project management or another role with customer contact. This can also be in the form of internships or working student jobs
- Ideally, you have already gained professional experience in a very agile working environment
- You are characterized by a hands-on mentality, a structured way of working and an empathetic personality
- German at C2 level and business fluent English round off your profile
What we offer:
- You can expect an attractive salary package consisting of base salary, bonus and commissions for completed upsells
- You have the opportunity to work remotely from time to time
- You will be part of a young, dynamic team with global team events in picturesque Lyon and regular events in Berlin
- You benefit from an open feedback culture and a clear career path
- You receive up to €100/month as an allowance on top of your meal - simply via app
- You will receive state-of-the-art equipment, including MacBook Pro & iPhones
HOW DO YOU BECOME PART OF THE TEAM?
Our interview process takes between 3 and 14 days and consists of
- First meeting with the Talent Acquisition team
- A role play or case study with the respective department
- Final round with management (and sometimes C-level decision-maker)
A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.
We also aim to make everyone feel valued at work. This can only be achieved if our team reflects the diversity of Berlin. Even if you are concerned that you may not meet all the criteria, you can always apply to Agicap. We welcome and encourage everyone - regardless of ethnic origin, skin colour, religion, nationality, gender, sexual orientation, age, marital status or disability status - to apply.
See you soon, your Agicap Germany team!
