Create, analyze and optimize upsell/cross sell processes at each stage of Customer’s Journey
Work in close collaboration with Customer Success Specialists to maximise customer satisfaction
Develop e-mail, forms, landing pages and any other content needed for marketing automation processes
Coordinate with CM Specialists worldwide
Requirements:
Proven experience in upsell/cross sell processes creation
Analytical skills (basic Excel knowledge)
Basic graphic design skills (Canva, Photoshop)
Italian mother tongue or Full Professional Proficiency (C2)
Proven capability to communicate in English (B2)
Capability to meet deadlines and work with KPIs
Cross-cultural communication skills and adaptive thinking
At least 1 year of experience in Customer Marketing or Marketing
Based in Rome or willing to relocate (no full remote)
Additional:
Hubspot & Salesforce knowledge
Basic videomaking skills (eg. Powtoon)
Beamer or other In-App Messaging tool knowledge
Benefits:
Hybrid work (50% remote)
An attractive stock option plan
An international environment and, as a consequence, the chance to work with other smart CM specialists from our offices in Warsaw, Barcelona, Istanbul, Brazil and Mexico City
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