Docplanner is hiring a

Customer Marketing Specialist

Rome, Italy
Full-Time

Responsibilities:

  • Create, analyze and optimize upsell/cross sell processes at each stage of Customer’s Journey
  • Work in close collaboration with Customer Success Specialists to maximise customer satisfaction  
  • Develop e-mail, forms, landing pages and any other content needed for marketing automation processes 
  • Coordinate with CM Specialists worldwide

Requirements:

  • Proven experience in upsell/cross sell processes creation
  • Analytical skills (basic Excel knowledge)
  • Basic graphic design skills (Canva, Photoshop)
  • Italian mother tongue or Full Professional Proficiency (C2)
  • Proven capability to communicate in English (B2)
  • Capability to meet deadlines and work with KPIs
  • Cross-cultural communication skills and adaptive thinking
  • At least 1 year of experience in Customer Marketing or Marketing 
  • Based in Rome or willing to relocate (no full remote)

Additional:

  • Hubspot & Salesforce knowledge
  • Basic videomaking skills (eg. Powtoon)
  • Beamer or other In-App Messaging tool knowledge

Benefits:

  • Hybrid work (50% remote)
  • An attractive stock option plan
  • An international environment and, as a consequence, the chance to work with other smart CM specialists from our offices in Warsaw, Barcelona, Istanbul, Brazil and Mexico City
  • Growth opportunities with the Company
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