Customer Marketing Manager

Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.            

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

We are seeking a dynamic and organized Customer Marketing Manager to join our product marketing team. The ideal candidate will excel in storytelling, bringing our customers' experiences and successes to the forefront of Grammarly’s marketing. This role involves scaling our storytelling efforts, managing customer validation processes, and building and maintaining our repositories of customer stories and approvals. The Customer Marketing Manager will leverage their systems thinking talents and work closely with cross-functional teams to ensure the customer's voice resonates across all Grammarly channels.

Grammarly’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.

As Grammarly’s Customer Marketing Manager, you will:

• Develop and execute a customer marketing strategy that cultivates and amplifies customer voices at scale, and showcases their successes with Grammarly across all Grammarly channels.
• Build and maintain an internal repository of customer stories, including quotes, written testimonials, and case studies.
• Manage all customer marketing processes, ensuring that all customer assets are approved and maximally impactful.
• Collaborate with the sales, product, and marketing teams to identify storytelling opportunities and integrate the customer voice into marketing campaigns, product development, and sales strategies.
• Work closely with the content team on evergreen customer story programs to create compelling stories at scale.
• Analyze the performance of customer marketing initiatives, providing insights and recommendations for optimization.
• Work closely with Customer Marketing leadership to identify opportunities to scale and evolve our storytelling engine.

Qualifications

• 5+ years of experience in marketing, with a focus on customer marketing, content marketing, or similar roles.
• Exceptional storytelling, writing, and editing skills, with the ability to convey complex ideas in a clear and engaging manner.
• A systems thinker who understands how to build efficient processes and frameworks.
• Proven track record of developing and executing successful programs at scale.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
• Excellent interpersonal and communication skills, with the ability to build relationships with customers and collaborate with cross-functional teams.
• Familiarity with content management systems, digital marketing tools, and analytics platforms.
• A passion for Grammarly's mission and a commitment to improving communication for people everywhere.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Base pay may vary considerably depending on job-related knowledge, skills, and experience. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).