Customer Marketing Manager

Grammarly team members in this role will collaborate in person 3 weeks per quarter, traveling if necessary to different hubs. They are required to live within a commutable distance of their home hub of San Francisco. Grammarly may provide relocation assistance.

The opportunity 

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for a Customer Marketing Manager. As part of the Product Marketing team, this role will create and manage Grammarly's customer storytelling engine by forging strong connections with our users and business customers while amplifying their success!

Our Product Marketing team innovates and uncovers market insights and customer opportunities that influence and shape our product roadmap. Product Marketing Managers at Grammarly are:

• Curious: They seek to understand the why and how. 
• Strategic: They know their product, market, customers, and business. 
• Story-driven and customer-obsessed: They’re excellent writers who build precise, compelling, and distinctive product positioning with compelling reasons to believe. 
• Opinionated: They’re grounded in user insights and data, and they operate with trust and influence because they’re dedicated to the best outcome for our business and customers. 
• Collaborative: They bring people together to work toward a common goal. 

Your impact

As the Customer Marketing Manager, you will continue establishing and building Grammarly’s validation as an essential enterprise product. 

In this critical role, you will:

• Collaborate across global teams to source, secure, publish, and promote incredible Grammarly success stories in a variety of marketing and sales materials (e.g., stories, films, blogs, and social).
• Manage and track the lifecycle of an advocate from identification through activity completion within a customer-marketing database.
• Drive alignment on customer narratives, feedback, and success with many teams, including our Product, Product Marketing, Sales, Customer Success, Customer Insights, Analyst, and Press Relations teams.
• Synthesize insights to develop storytelling assets and a library of customer narratives that showcase customer success.
• Embody key customer voices within the product-marketing org to evangelize customer truth and success within Grammarly.
• Establish deep relationships with Grammarly’s incredible enterprise customers, executives, and users.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person in San Francisco and potentially other hubs 3 weeks per quarter.
• Is a trusted and dependable subject-matter expert on customer engagement and marketing. 
• Is passionate about telling stories of customer success that support strategic business initiatives. 
• Maintains clean data on the pipeline and co-marketing status of current advocates. 
• Enjoys creating and maintaining libraries of customer-success narratives.
• Thrives in ambiguity while being highly organized, detail-oriented, and passionate about connecting with customers.
• Understands how to influence people, handle objections, and turn a no into a yes.
• Quickly connect with and build relationships with customers to learn and highlight their stories.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days 
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Please note that EEOC is optional and specific to US-based candidates.

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