Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Product Led Growth Team
Okta is looking for a Customer Insights Manager, PLG to own the customer experience touchpoints and journey for the Auth0 product-led growth segment within Okta. This is an exciting opportunity for someone passionate about customer experience, research, gathering feedback, and executing on behalf of the customer.
The Customer Insights Manager Opportunity
The ideal candidate will be comfortable engaging one-on-one with customers, analyzing large data sets, and driving projects from start to finish. This role calls for someone who can bring creativity, build new processes, and effectively manage multiple projects with strong prioritization skills. Enthusiasm for communicating directly with customers, gathering insights from their feedback, and developing actionable recommendations for the business is essential for success in this position.
We are seeking someone with solid experience in analytics, project management, and communication. This Customer Insights Manager should be skilled at creating clear, accessible reports and presentations for a broad range of stakeholders, while also being comfortable communicating asynchronously. In this cross-functional, individual contributor role, you will support the self-service segment for Auth0 and collaborate with leaders across the organization to drive research-based improvements in the customer journey. You will work closely with Customer Success, Research, Product, Marketing, and Sales teams to ensure customer insights are shared with key partners, enabling data-driven, customer-focused decisions.
What you’ll be doing
Customer Insights = Customer Research, Feedback and Analysis
What you’ll bring to the role
#LI-Hybrid
#LI-MC1
Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.
What you can look forward to as an Full-Time Okta employee!
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
