We are seeking a Customer Insights Consultant to join our team. This role is ideal for someone passionate about customer insights, with strong technical expertise in survey programming and data analysis. The consultant will split their time between driving VoC initiatives (primary) and supporting custom research survey programming and analysis (secondary). This role would report to the Head of Service Portfolio, but also work closely with the Head of Consumer Insights.

Key Responsibilities

Voice of Customer & UX Testing

·         Design, execute, and manage VoC programs to capture actionable customer insights.

·         Develop and refine customer feedback mechanisms (surveys, interviews, online communities).

·         Schedule and conduct 1-1 customer interviews and support UX/usability customer testing.

·         Conduct UX research and testing to inform product development.

·         Analyze VoC data to uncover trends and present strategic recommendations to stakeholders.

·         Lead integration of survey tools into CRMs.

·         Collaborate with cross-functional teams to integrate insights into decision-making.

·         Develop best practices, templates, and materials across different VoC and UX projects.

·         Act as an internal advisor, training and supporting teams to maintain high standards.

Panel Development and Management

·         Establish and manage a Customer Advisory Board to gather strategic insights from key clients.

·         Coordinate regular meetings, manage communications, and synthesize feedback for internal teams.

Survey Programming & Data Analysis

·         Program and launch custom surveys using research tools/platforms.

·         Clean, analyze, and visualize survey data for internal teams and clients.

·         Develop dashboards and reports to communicate findings effectively.

·         Ensure survey methodologies align with best practices for data quality and reliability.

#LI-HYBRID #LI-DA1

Requirements

Who You Are

·         3+ years of experience in VoC, customer insights, or market research.

·         Proficient in survey programming tools (e.g., Qualtrics, Decipher, Alchemer) and data analysis (Excel, SPSS, R, or Python).

·         Experience in panel management.

·         Preferably experience in user experience and usability testing.

·         Strong ability to translate data into actionable insights.

·         Comfortable working with multiple stakeholders in a fast-paced environment.

·         An effective communicator with the ability to teach and promote best practices

·         Based in Mexico City (this is an in-office role).

If you're excited about blending customer insights and data analysis to drive strategic decisions, we’d love to hear from you!

Benefits

Joining us you will find:

·         Flexible work time with perfect work/life balance;

·         Competitive salary with wide variety of benefits like longer holidays, additional health insurance, social responsibility initiatives you can take part in, office perks;

Intelligent and fun colleagues working in constructive and inspiring atmosphere.

Why work for Euromonitor?

Our values

• We act with integrity
• We are curious about the world
• We are stronger together
• We seek to empower
• We find strength in diversity

International: not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis. With 16 offices globally there are regular opportunities for international transfer.

Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Excellent benefits: we offer highly competitive salaries, healthcare insurance, food vouchers, saving fund, plus generous holiday allowances and in many offices a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.