Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.
Customer Experience Systems Administrator
As the Customer Experience (CX) Systems Administrator at Alma, you will create, optimize, and innovate the way the CX team works. Reporting directly to the Senior Director of Customer Experience, you will be designing systems and finding new, optimized ways to work and scale the CX department. You will work cross-functionally with IT, Product, Engineering, and Operations to drive efficiencies, eliminate pain points, and deliver innovative solutions. We are looking for someone strategic, efficient, and empathetic.
Our CX function is like no other— insurance, especially mental health benefits, is complex. Building the systems and tools to deliver a quality experience will require sharp operational skill sets, a curious mind, and a passion for finding creative solutions to new challenges.
What you’ll do:
Who you are:
Benefits
Salary Band: $100,000-$125,000
Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.