Customer Experience Specialist - SMARTLY

Position: Customer Experience Specialist (formerly Customer Relationship Manager)

Location: Wellington preferred, other NZ locations ok if the candidate is suitable and strong

What We’re Looking For

Are you passionate about delivering exceptional customer service and creating lasting relationships? Do you have experience in service delivery or relationship management? Do you want to work for a company that values innovation, collaboration, and excellence? And are you a confident, personable individual with great communication skills who would be able to handle high volumes of small businesses that we manage? If so, we here at Smartly want to hear from you!

What Does the Job Involve?

As a Customer Relationship Manager, you will be responsible for guiding customers through the implementation process, from the point of sale to being fully integrated with their destination product and service suite. You will also assist existing customers to implement new products. You will proactively contact customers, understand their needs and challenges, troubleshoot issues, ensure compliance, and deliver solutions that meet their expectations. You will also identify and execute on opportunities for upsell and cross-sell, working with sales to maximise revenue on new accounts.

What You'll Get

• An attractive salary & commission scheme.
• Flexible working – work from home up to two days a week.
• Conveniently located right next to the Lower Hutt shopping mall.
• Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch.
• We’re also truly passionate about our people and seeing them thrive.

Hit apply and take your first steps in joining the Smartly team NOW!