Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.
We’re looking for a PSA Customer Experience Show Lead to join our team to provide world class customer care to our fans around the globe. The PSA Customer Experience Show Lead will actively look for ways to deliver world class customer care and report on what the team is seeing in the market. They will work to develop the company’s customer care representatives to be successful in their jobs. They will be responsible for managing employees who travel to shows, schedules, set up and working with Security to make sure all items received get to headquarters for grading.
You’ll report to the Customer Experience Supervisor and work from our Jersey City, NJ office in-person each day: Monday-Friday, 8:00am-5:00pm with opportunities for overtime. This role requires travel of up to 60% as needed, with travel expected over weekends and evenings.
What You'll Do:
Contribute to the growth and development of the PSA brand. Lead by example, motivate colleagues, and oversee/direct daily activities of call center employees. Deliver exceptional customer care in person, over the phone, and through e-mail correspondence. Maintain a professional image while answering customer inquiries and resolving outstanding concerns. Look at ways to improve the show process and expand the Collectors footprint at events. Drive new account growth and development.
Who You Are:
To exemplify successful job performance, the PSA Customer Experience Show Lead must demonstrate the following:
Physical Requirements:
Hourly Rate:
The reasonable estimated hourly rate for this position is $27. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
Explore other available openings at collectors.com/careers.