Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
Headway is looking for an experienced CX Senior Program Manager who is eager to roll up their sleeves to deliver a best-in-class experience for Headway patients and providers. Our CX team is the tip of the spear that will make affordable healthcare a reality for millions, and you will be there to shape this experience. This is a unique opportunity in an industry that needs to be rebuilt.
In this position, you will play a critical role in building and overseeing the Customer Journey, including process improvements, voice of the customer workstreams, channel strategy, etc. You’ll collaborate with cross-functional stakeholders to support new initiatives that improve the customer experience across our product, tools, processes, and policies. You’ll leverage your knowledge of CX best practices and support data to propose impactful solutions to meaningful problems.
We’re looking for a natural leader, strong collaborator and relentless achiever. You’re passionate about constant improvement and efficiency. You are naturally curious and love digging into data to uncover key insights and opportunities. You are inspired by the opportunity to build and innovate in a fast-paced, ambiguous environment. You’re also excited to pursue the CX team’s vision to deliver an exceptional support experience that drives loyalty and creates a competitive advantage.
Please note that the hiring team has a preference for candidates based in the New York City metropolitan area but is also open to remote candidates located outside of New York.
You will:
You’d be a great fit if…
Compensation and Benefits:
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]
Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.
