Customer Experience Rep

Trade Me is one of New Zealand's most popular websites with over four million members and more than 600,000 Kiwi visiting our site every day. 

At Trade Me, we're about connecting Kiwi to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside table or parting ways with some old stuff. Trade Me is where Kiwi look first.

The Customer Experience Team at Trade Me are truly at the heart of what we do. We are driven by making life better for Kiwi, and that includes our customers and colleagues around us. We work hard, but are relaxed about it - we like to call this 'casual excellence'.

To help us continue delivering awesome customer experiences we are looking for six part-time Customer Experience Representatives on a 6 month, fixed term contract, working 20 hours per week. We have four shifts available to choose from: 

Sunday 7am-3.30pm, Monday 7am-1pm, Friday 7am-1pm
Sunday 9am-5.30pm, Monday 1.30pm-7.30pm, Friday 1.30pm-7.30pm
Saturday 7am-3.30pm, Monday 7am-1pm, Friday 7am-1pm
Saturday 9am-5.30pm, Monday 1.30pm-7.30pm, Friday 1.30pm-7.30pm

First up, here's why you'll love life at Trade Me:

• We truly value our people and want you to succeed here, so we offer flexible working, access to wellness programmes, coffee, snacks and a bunch of other good stuff.
• The people are what makes Trade Me a special place to come to work each day. We cherish individuality and treat people with respect.
• Our culture of casual excellence means professional development opportunities, all while wearing jandals and a t-shirt.
• We are the frontline of Customer Aroha and will recognise when you go over and above for our customers.

Each day brings fresh challenges, but here's a snapshot of what you can expect:

• You'll respond to all sorts of customer support enquiries, whether it be replying to a message or picking up the phone to chat, when our members might’ve hit a wall with a trade or need someone to walk them through a solution.
• We want to make life better for Kiwi, through online experiences they love. It's a fast-paced, dynamic environment here at Trade Me and in Customer Experience.
• We show Customer Aroha through fast, helpful service, in a Trade Me way.

So far so good? What we're looking for from you is:

• Ideally 2 years experience using Trade Me would be great but it's not a deal breaker - if you have the right attitude we can teach you what you need to know.
• A proven team player who proactively assists other team members, shares ideas, and contributes to goals.
• Excellent verbal and written communication skills - customer empathy will also come naturally.
• The ability to confidently help assist our customers by making outbound phone calls when required.
• Hunger to investigate, resolve and respond to customer support enquiries - you'll have a real knack for problem-solving and a natural desire to go above and beyond.
• Familiar and confident working with technology with the ability to navigate between multiple systems.

If you’re successful, you’ll start with us on Monday, 18th November where you’ll be required to attend two weeks of in-office, full time training (40 hours per week). The training period will be from Mon, 18th November - Fri, 29 November. Your part time hours will commence on the week of Mon, 2 December.

You’ll be required to work through the Christmas holiday period, including public holidays within your shift pattern, with the exception of Christmas and New Years day when we’re closed.

Trade Me is New Zealand's most influential e-commerce platform and as quintessentially Kiwi as you can get. We are a fun, vibrant and fast-moving place to work, and we're looking for someone who'll thrive in this environment. We truly value diversity and embrace a flexible and inclusive workplace where people are encouraged to achieve their potential. If all of this sounds like you, apply now!!