At Teads, we’re all about big ideas, collaboration, and creating meaningful connections—while keeping things dynamic and fun!

We’re a global team of nearly 2,000 innovators across 36 countries, working together to push boundaries, celebrate wins (big and small!), and redefine the future of advertising. Here, your voice matters, creativity thrives, and diverse perspectives drive real impact.

We’re looking for a Customer Experience Manager to be the go-to expert in digital campaign execution, working closely with internal teams to deliver exceptional client experiences. If you're passionate about client success, campaign performance, and digital media innovation, this is your chance to shine!

What You’ll Do:

You will be at the heart of advertising campaign execution in driving client success across our suite of advertising solutions, including self-serve and managed service campaigns. As the primary point of contact for clients post-sale, you will ensure a smooth onboarding process, efficient campaign activation, ongoing performance tracking, and sustained revenue growth.

Activation and Delivery 

Self-Serve campaigns management

• Assist in onboarding customers to our self-service buying platform or DSP.
• Be the lead point of contact for all client communication post-sale.
• Prepare and activate campaigns through clear and proactive communication with clients.
• Oversee post-sale process, including campaign setup, pacing and delivery, incremental revenue generation and post-campaign analysis.
• Analyze performance data to highlight key trends and provide actionable insights. 
• Develop and execute revenue growth plans each quarter to drive incremental sales.
• Help develop internal talent by leading knowledge-sharing sessions to enhance best practices.

Managed Service campaign management

• Set up the campaign via our legacy platform or buying platform.
• Monitor campaign pacing and performance, making real-time optimizations to achieve client KPIs. 
• Proactively communicate with clients on campaign performance and collaborate on revenue opportunities. 
• Lead end-of campaign report presentations for key clients, providing strategic insights and recommendations. 
• Ensure accuracy in campaign setup and executive, assisting internal teams in quality control to minimize errors. 

About You

• At least 2 years of relevant experience at a digital media agency, DSP, or AdTech company. 
• Strong knowledge of the digital media landscape, including programmatic advertising, branding, performance, header bidding, and OpenRTB protocol.
• Proven ability to manage time effectively, balancing long-term projects with daily priorities.
• Detail-oriented with a high standard of work quality, always seeking ways to improve.
• Strong analytical skills with advanced Excel proficiency (pivot tables, VLOOKUP, data analysis) is a must.
• A track record of meeting or exceeding targets in a fast-paced, competitive environment.
• Skilled in strategic client engagement, proactive problem-solving, and creative thinking.
• Comfortable with ad systems and platforms, including third-party ad servers, verification tools, DSPs, and Salesforce.
• Strong ability to build and maintain relationships with internal and external stakeholders.
• Collaborative team player, valuing diverse perspectives and contributing positively to team efforts.
• Proficiency in spoken and written Japanese, along with business-level English, is essential.

Why join Teads? 

At Teads, we don’t just offer jobs; we offer careers that inspire growth and innovation. As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role.

We are Teads. (on Teads career page)

Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. For more information, visit https://thenewteads.com/

Personal Data Processing Disclaimer
By submitting your application for this role, you expressly consent to Teads collecting, using, storing and processing (“Processing”) through and in Teads’ systems, which includes any third party systems used by Teads for such Processing, all personal data included in or provided by you in relation to your application (“Personal Data”). You further consent to Teads Processing such Personal Data for the purposes of conducting of Teads’ recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within Teads which you might be a good fit for. If you wish to withdraw your consent, please email [email protected].

Important Disclaimer for Recruitment or Search Firms
Teads does not accept unsolicited resumes sent directly from recruitment or search firms. By submitting a candidate’s unsolicited resume to any Teads representative, the relevant recruitment or search firm’s representative expressly agrees on behalf of such firm that, regardless of whether such firm has an agreement with Teads, Teads shall have full ownership of such resume and will not make payment of any fees or monies to the firm in the event it hires such candidate.