Customer Experience Manager - French (Project Management focus)

That thing we do

We’re the Operating System for the Music Industry – a platform that pumps up the jam of every play.

We connect all players of the industry to amplify the value of music. Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain. For those who make or use music, we allow them to plug in to our O.S. to ease operations, increase earnings, and get in sync with everyone else.

What you will be doing

We are looking for a talented Customer Experience Manager to lead the operations of a wide range of clients with a strong focus in Project Management. You are expected to perform a transversal role, translating new and existing customers’ needs into technical specifications, planning and delivering excellent services.

• Delivering excellent services and results to clients by meticulously managing project timelines, budgets, and resources.
• Collaborating closely with cross-functional teams, particularly tech teams, in an agile environment to detect technical obstacles and proactively solve them.
• Manipulating and analyzing large amounts of data in Excel to perform quality checks, derive meaningful insights, and support decision-making processes.
• Gaining a deep understanding of clients' needs and challenges, and leveraging technical expertise to devise optimal solutions.
• Discerning the technical capabilities of the tools and the team and translating them to clients.
  
• Transforming client challenges into opportunities for growth through innovative project management strategies.
• Spearheading the development of improved internal processes and leading change initiatives to enhance efficiency and client satisfaction.

Requirements

All About You

• French native (French-speaking)
• +3 years experience in project management, technical account management or client support in technical environments
• Availability to travel min. once per quarter
• Highly organised, multitasker and with strong attention to detail
• Initiative, drive, enthusiasm and entrepreneurial attitude
• Excellent decision-making, critical thinking and problem-solving
• Passion about listening, asking, understanding and communicating
• Love for teamwork and learning
• Computer literacy
• Be comfortable dealing with a large amount of data and numbers
• Knowledge or experience in the music industry is a plus
• Fluency in English

Benefits

You Can Enjoy

• We’ll provide you with all equipment needed for you to be comfortable
• Flexible working hours and location
• Unlimited time off because we believe that you know best when you need to rest
• Flat hierarchy
• Online language classes to improve your Spanish, Catalan or English
• Online and onsite courses and music industry workshops run by inhouse experts
• You can make the role your own and run your own development

Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.

Who the FAQ are BMAT

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 160 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.

Join us from wherever you are on our mission to help make music live forever.

We say there’s a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately). Our way of being is always sprinkled with transparency, perseverance, flexibility, open-mindedness and trustworthiness.