Customer Experience Manager / Account Manager

At Teads, we value the experiences that our clients have with our brand at every step.  We believe that:

• Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.
• The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is too small to perfect.
• By being proactive and intuitive, we can leave our clients feeling energized.

About the Role

As a member of the Customer Experience team, the Customer Experience Manager, will be part of a regional team responsible for the set-up, optimization, performance and general stewardship of advertising campaigns. The Customer Experience Manager will support the Branding Customer Experience Team, in their account cultivation and growth efforts, managing a portfolio of client initiatives both in a managed service and programmatic capacity. The Customer Experience Manager will also oversee the accurate tracking of data related to campaign delivery and will be responsible for timely and effective communication both to internal parties and to clients.

Responsibilities

The ultimate aim of the Customer Experience Manager is to achieve the outcomes listed above. In order to achieve those outcomes, we imagine that the Customer Experience Manager will spend their time in the following ways:

Activation and Delivery

• Oversee post-sale process, including but not limited to:  campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
• Lead preparation for campaign activation through clear and concise communication efforts with client.
• Analyze performance data to highlight key trends.
• Be the main point of contact for all client communication post-sale.
• Plan and execute multiple incremental revenue prospecting plans each quarter.
• Assist in onboarding of customers to our self-service buying platform.
• Help internal staff development through consistent and thorough knowledge sharing exercises.

Qualifications

• A minimum of one year to three years of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
• Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to:
• Branding Advertising (and/or Trafic Acquisition)
• Programmatic Advertising
• Third Parties (IAS, MOAT, Doubleclick, Nielsen DAR)
• Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness.  
• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve.

• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
• Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.) 
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
• Possesses exceptional written and verbal communication skills.
• Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others.
• Team player.
• French, English and Arabic are mandatory