About the role
We are looking for a Customer Experience Executive to assist our customers with problems when using our products and services.
Customer Experience Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
What You will do
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Marketing teams
What you will need
Experience of minimum 0-12 months in a Customer Experience role
Familiarity with the FinTech industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling difficult clients, tough cases.
Life at slice
★ An extensive medical insurance that looks out for our employees & their dependants
★ Highly competitive salaries
★ Flexible working hours
★ Tailored vacation & leave policies for all important moments
★ A reward system that celebrates hard work and milestones throughout the year
★ Learning and upskilling opportunities
★ Good food, games, and a cool office to make you feel like home
