Bogotá, Colombia

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

As a Customer Experience Coordinator you will:

Collect and organize customer feedback through various communications channels, reviews, and social media
Analyze customer feedback to create reports related to customers friction points and suggest proper solutions
Ensure that feedback is categorized, prioritized, and shared with relevant departments for action
Reproduce issues reported by our customers, analyze, communicate and follow up on key findings with various stakeholders
Work closely with other divisions / teams to resolve customer pain points in an efficient way
Proactively identify improvement areas to enhance customer experience and operational efficiency
Identify pain points in current internal processes, products and tools and initiate solutions and process refinements
Works as a project officer in order to deliver specific tasks assigned
Monitoring competitive landscape, identify pain points and area for improvements

Ideal background

Relevant professional experience;
Excellent command of English language, both verbal & written;
Prior experience in the online gaming industry will be considered a strong asset

#li-hybrid

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