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Smartsheet is hiring a

Customer Excellence Product Readiness Manager

Remote

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

As Customer Excellence (CE) Product Readiness Manager, you will support the CE Organization in planning, execution, and preparedness of new product releases.

The Customer Excellence teams include Customer Success, Customer Support, Customer Outcomes, and Professional Services. You will report to our Sr. Manager, Customer Excellence Product Readiness

You Will:

  • Create, measure and assess readiness needs while working with cross-functional CE team representatives
  • Confirm product launch readiness for CE lines of businesses
  • Partner closely with the CE Readiness Project Manager to evaluate organizational release processes and their impact on CE
  • Manage program dependencies between readiness projects and milestones, including a broad stakeholder network
  • Create and maintain scalable program resources
  • Own and maintain product operations programs as necessary
  • Organize and run stakeholder meetings 
  • Confirm necessary resources are in place for upcoming meetings and launches 
  • Partner closely with Product and Product Marketing to scale processes and improve resources
  • Evaluate incoming requests and assign priority and assignments
  • Partner with the enablement team to ensure relevant technical training materials are developed and delivered 
  • Solicit and refine the feedback of the involved teams for process improvement on readiness evaluation, including potential recommendations on product lifecycle management

You Have:

  • 2+ years of experience working with the Smartsheet Platform including understanding of the connection between different assets and how solutions scale
  • 3+ years of experience coordinating a program that includes changes to process, people and technology
  • Experience and knowledge of project management principles and methodologies
  • Experience communicating and presenting to a variety of audiences from project team member to internal partner to executive
  • Ability to manage and facilitate meetings to develop plans and achieve intended outcomes
  • Ability to influence and/or drive consensus among cross-functional teams
  • Motivated by an entrepreneurial mindset and comfortable with ambiguity

Perks & Benefits:

  • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
  • Equity - Restricted Stock Units (RSUs) with all offers
  • Lucrative Employee Stock Purchase Program (15% discount)
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Incidental Sick Leave
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific) 

US Perks & Benefits:

  • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
  • Stock - Restricted Stock Units (RSUs) for eligible roles
  • Lucrative Employee Stock Purchase Program (15% discount)
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Incidental Sick Leave
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer. 

US Pay Range
$92,500—$126,250 USD

 

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

 

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