We are seeking a highly organized and detail-oriented Project Manager with 3-4 years of experience to support the operational processes across our Freshworks Customer Engagement Team. The ideal candidate will be responsible for ensuring the successful planning, execution, and delivery of key initiatives related to the Customer Engagement portfolio and improve internal efficiencies. This role requires strong collaboration skills, attention to detail, and the ability to manage multiple projects simultaneously.
Key Responsibilities:
- Lead and manage cross-functional projects to optimize processes within the customer engagement team.
- Collaborate with internal teams such as global Customer Engagement team members, PR, IR, Customer Success, Marketing, and Product to align on goals and ensure project milestones are met.
- Work closely with the Customer Engagement global team, ensuring effective communication and collaboration across multiple time zones, and manage scheduling to accommodate time zone dependencies.
- Develop detailed project plans, including scope, timelines, and deliverables, to ensure projects are executed on time and effectively.
- Identify potential risks and proactively develop solutions to mitigate them.
- Provide regular project updates to stakeholders and management, highlighting key achievements, issues, and next steps.
- Utilize project management tools and methodologies to track progress, measure outcomes, and report on performance.
- Work closely with the operations and leadership teams to identify opportunities for process improvement.
- Ensure clear communication between teams, facilitating smooth handoffs and ensuring accountability.
- Maintain project documentation, including status reports, meeting minutes, and change logs.
- Bachelor’s degree in Business, Management, or a related field.
- 4-6 years of project management experience, preferably in customer engagement or operations roles.
- Strong understanding of project management methodologies (Agile, Waterfall, etc.).
- Excellent organizational and multitasking skills, with the ability to manage multiple projects simultaneously.
- Strong interpersonal and communication skills, capable of working effectively with diverse teams and in a fast paced environment.
- Experience with project management tools (e.g., Hive, Trello, or equivalent).
- Proficiency in Google Suite (Docs, Sheets, Slides, etc.) or similar software.
- PMP or other project management certification is a plus but not required.
- Experience working in customer-centric environments and operational process improvements is highly desirable.
Key Competencies:
- Problem-solving mindset with a strong attention to detail.
- Proactive and self-motivated with the ability to work independently.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical skills with the ability to translate data into actionable insights.
- Leadership abilities, with a focus on collaboration and team engagement.
The targeted annual base salary range for this position is $130,390 — $176,410 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
Please note this is a hybrid role that requires an in-office presence 3 days / week (Tue-Thur)
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
