Customer Enablement Manager

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale - until now.

Meet Synthesia 🚀

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn 🦄 status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role...

We are Synthesia's in-house product experts. The Knowledge and Enablement team enables Synthesia's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Along the way, we also make sure to treat Synthesian's as customers by enabling them internally to leverage as much as possible the Synthesia product.

A successsful, Customer Enablement Manager will create and deliver training over the comprehensive suite of features and use cases available within Synthesia, while working closely with the wider Enablement team within Synthesia to refine content as our product evolves.

In short, Customer Enablement Managers will plan and lead educational sessions to ensure customers know how to integrate Synthesia into their AI video communication workflow and how it translates to business value. They'll be learning a lot, enabling a lot, but having fun while doing it! 💫

What you'll be doing...

• Onboarding and enabling our customers on the Synthesia app, from the beginning of their journey until they become champions and collaborate with other positions at Synthesia having the same goal.
• Working with our Product Managers, Product Marketing, Marketing and Strategy teams in order to enable our customers on our product, along with the coordination of Account Executives and Customer Success.
• Collaborating with our Sales and CSM Enablement managers to build a coherent and well defined internal and external Enablement strategy. 
• Collaborating internally to build our product internal knowledge base in preparation for building a public version.
• Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.
• Share this expertise with the Synthesia community by any medium necessary collaborating with the Synthesia community team.
• Working daily at breaking any asymmetry of information between the Synthesia product and all its stakeholders, internal and external.

We'd love to hear from you if...

• You are someone with a history of learning new skills
• You have tech writing experience working on internal or external knowledge base. 
• Your have a  customer-centric mindset with a passion for delivering exceptional customer experiences
• You are energetic, proactive and organized with the ability to prioritize against competing demands
• You have a track record of speaking experience on public conferences or online / onsite webinars.
• You have excellent communication, listening and presentation skills with the ability to address objections or concerns on the fly.
• You have the ability to work collaboratively with cross-functional teams, including Sales, Product and Support.
• You are located in the NYC Metro area

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series C startup 💸
• Hybrid working environment 🏢
• Discretionary based bonus 💰
• 100% Medical, Dental & Vision 👩‍⚕️
• 401k Plan 👵
• Paid parental leave 🍼
• 25 days of annual leave + Public holidays + paid sick leave 🏝️
• Fun culture with regular socials and company retreats 🎉
• A generous referral scheme 💡
• A brand new computer + monitor 💻 

Salary: $90,000 - $120,000💰

Location: New York City - Nomad District 🗽

✨ We will always take hustle + ambition over grades & have structured our interview process to reflect this ✨

If you want to be a part of building a legendary company,

COME JOIN US!