Customer Enablement Architect, APJ

FEQ425R164

The Databricks Customer Enablement team is on a mission to upskill Data and AI professionals in our customer organizations to use Databricks and accelerate customer success and outcomes. 

We are looking for a Customer Enablement Architect, reporting to our APJ Regional Enablement Lead, to be based in Singapore to support some of our regional customers. You will work with multiple teams including Sales, Field Engineering and Professional Services account teams to support the customer onboarding and ongoing training needs. 

Balancing a combination of free and paid training offerings to the customer, you will support training bookings and revenue in the region and ensure customer success with the right number of learners and credentials in customer accounts. The Customer Training team is seen throughout Databricks as a strategic driver for our customer’s adoption and success. 

You will ensure that our customers in this region can use all the training services that are designed specifically to meet their needs, drive adoption, and support customer success. 

The impact you will have:

• Work with the Go-To-Market teams in region (Sales, Field Engineering and Professional Services) to create enablement strategies aligned with the needs by customer segment. 
• Work with the global training teams of Delivery and Operations to provide a seamless execution of the training and development plans.
• Report weekly/monthly/quarterly numbers and guide appropriate actions from the field teams by creating and managing plans for training bookings and revenue execution expectations. 
• Work as a voice of the customer for regional teams supporting enablement content and credentials.
• Engage with Senior Leadership and Executives both internally and externally to ensure the best learning outcomes for our customers. 

What we look for:

• 1+ years of experience in the field of Big Data, AI or Data Science.
• 5+ years of demonstrated experience in Training, Customer Success, or managing a book of business (or similar field in consulting, industry).
• Experience creating and leading programs and partnering with sales and technical teams to deliver customer outcomes including but not limited to training revenue, learner and credential goals.
• Tech bar: technical enough to understand the curricuum and certifications, to make recommendations to customers. Can present foundational onboarding webinars, but not expected to conduct deep hands-on training. 
• Strong with managing ambiguity in an evolving and fast paced environment
• Strong stakeholder management, executive presence and interpersonal skills
• Translate customer outcomes to learning plans and enablement recommendations