Join the Bazaarvoice Customer Education team as our new Customer Education Manager and help shape the future of learning for our customers! The Customer Education Manager is an essential contributor to the content engine of Bazaarvoice’s digital-led customer experience and supports all customer segments of our business. The Customer Education team sits on the Digital Client Experience team, within Client Success, and is responsible for enabling customers to effectively use Bazaarvoice products, thereby driving customer satisfaction, reducing churn, and enhancing product adoption.
The Customer Education Manager will deliver high quality, engaging educational experiences for our customers through scaled trainings, self-serve resources and coaching resources to support our clients in driving successful outcomes. We are looking for an individual who is passionate about client service,solving business problems, and enjoys regularly exceeding client expectations.
***Austin based candidates preferred but remote US based candidates will be considered
Job Responsibilities:
- Content Creation & Development: Designing, writing, and producing educational content (videos, webinar presentations, courses, one-pagers, etc.).
- Training Delivery: Conducting live and recorded training sessions and providing self-service resources.
- Customer Engagement: Responding to customer inquiries, collecting feedback, and providing ongoing support.
- Non-Managed Portfolio Support: Supporting non-managed customer segments with self-serve and scaled resources, often acting as internal liaison to ensure value articulation for these customers.
- Effectiveness Monitoring: Measuring the impact of educational programs and adapting to customer needs.
- Cross-Department Collaboration: Working with product, sales, customer success, and support teams to align educational initiatives with broader company goals.
- Continuous Improvement: Iterating on and improving training programs based on feedback, product updates, and performance data.
Skills and Experience Necessary for the Role:
- Experience level: 2+ years in customer-facing roles (client success, education/training, support), with a strong preference for tech or SaaS backgrounds.
- Content creation: Skills in creating user-friendly materials, from guides to training videos and interactive modules, that simplify complex concepts for a diverse audience.
- Teaching & training: Ability to design and deliver educational content effectively.
- Clear communication and public speaking/presentation skills.
- Organization and time management: As customer education programs often involve multiple stakeholders (internal teams, customers, etc.), being organized is key to managing projects effectively and ensuring timely delivery of resources and training.
- Cross-functional collaboration: Collaborating with client success, product, support, sales, and marketing teams to create aligned and up-to-date content that addresses customer needs and company goals.
- Attitude: A solutions-oriented, eager, can-do attitude and the ability to roll up your sleeves to achieve desired outcomes
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