As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify, we're arming the direct-to-consumer rebellion.
Shopify powers their e-shop,
Stripe makes payment trivial, and we,
Bigblue store and deliver their products around the world.
Founded in 2018, we have raised $18M, and we are now more than 90 employees working from our offices in Paris, Madrid, London.
About the role 🚀
Location: Paris 9th, France
The Customer Education and Content Specialist intern is responsible to conduct research in order to improve our merchant experience thanks to our Helpcenter, and execute the identified changes.
- As we strengthen our positioning, awareness and consideration efforts, we want to make Bigblue more vocal for our merchants. We are looking for a creative content writer (FR & ENG) who will help us craft powerful and differentiating pieces of content to educate our users and engage our community.
- You’ll be working within the Merchant team in the Paris office and in contact with various internal stakeholders (Product, Marketing, Operations...).
Missions
- Contribute to building a new Helpcenter structure based on customer journey mapping and identifying knowledge painpoints
- Help define and execute our content strategy: edit planning, copywrite and maintain articles
- Own video educational trainings: record educational trainings for merchants
- Consistent branding: identify consistent branding across the plateform to build recognition and trust among our audience
Requirements 🙌
- Quick learner — you are able to assimilate huge amounts of information quickly.
- Excellent verbal communication skills and writing skills.
- Creative and out-of-the-box thinker.
- Methodical and highly organized.
- Analytical mindset
- Independent, doer, and proactive with strong attention to detail.
- You are passionate about business and e-commerce
- Fluent in 🇫🇷 and 🇬🇧
Benefits 💙
- Monthly 43.20€ mobility package (Swile)
- 5€/day for the lunch ( in addition to the salary) + free unlimited snack when you're at the office 🥗
- One of the most amazing offices in Paris 🤫
- You cumulate 1 day off per month
- An amazing opportunity to learn extremely fast in a hypergrowth environment
