We're seeking a dynamic individual to fill the role of Customer Delivery Manager (CDM) within our SDM & SC-OPM Skills team. This position is pivotal in ensuring end-to-end accountability for all customer-related services, emphasizing timely delivery, quality assurance, and cost-effectiveness. The primary focus will be on datacenter and Los 1 services.
Key Responsibilities:
- Manage all customer-related services from inception to completion, ensuring adherence to timelines, quality standards, and budget constraints.
- Collaborate with Delivery teams to develop operational plans and strategic concepts for service delivery, emphasizing efficiency improvements.
- Handle escalations effectively, maintaining a high level of quality monitoring at the delivery unit level.
- Foster regular communication channels with delivery teams, suppliers, and customers, focusing on technical aspects.
- Lead and coordinate interdisciplinary project teams, both domestically and internationally.
- Cultivate relationships with internal and external stakeholders at all levels, including top management.
- Contribute to the development of global cooperation strategies, particularly through participation in Project "Olymp."
- Facilitate smooth handover of projects to production, ensuring compliance with quality and service requirements.
- Proficiency in German and English.
- Experience in operational planning and contract fulfillment.
- Familiarity with efficiency improvement strategies.
- Strong communication skills, both technical and professional.
- Ability to navigate complex situations and make informed decisions.
- ITIL Foundation certification.
- Willingness to adapt, learn, and explore new areas within the IT domain.
- Proactive networking and problem-solving abilities.
- Commitment to continuous improvement and organizational adaptation.
Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
