Customer Delivery Controller - 12 month FTC

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Customer Delivery Controller – 12m FTC

As a Customer Delivery Controller, you will support the Service Delivery Manager in coordinating and facilitating key aspects of project delivery for City Fibre’s growing customer base. Working closely with the Customer Delivery team, you will help align customer orders with the core network by developing roadmaps and assisting with infrastructure planning. Your role is crucial in ensuring smooth project progression and expanding City Fibre’s network reach across public and private sectors, contributing to the company’s growth.

You’ll receive a salary of up to £36,000, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Create and maintain comprehensive project documentation, ensuring SharePoint and Salesforce are up to date.
• Regularly report project progress, status, and risks to Service Delivery, escalating issues to management when necessary.
• Assist the Service Delivery Manager in defining project scope, activities, and timelines, involving all relevant stakeholders.
• Support the planning and execution of client communications throughout the delivery lifecycle, including regular meetings and reporting.

What you’ll bring to the role

You will have strong problem-solving skills, with a proactive approach to risk management.

You’ll also have:

• Proven experience in planning and controlling complex, multi-workstream projects.
• Proficiency in MS Excel, Project, Word, and PowerPoint at an intermediate level or above.
• A self-motivated and autonomous approach to work.

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!