Customer Data Specialist

Fluidra’s seeking a highly organized and detail-oriented Customer Data Specialist to join our team at our Carlsbad, CA office. 

WHAT YOU WILL CONTRIBUTE 

The successful candidate will ensure that dealers are segmented properly, maintain and improve data quality for the sales team, identify SKU data categorization errors, and evaluate new reporting for accuracy. In addition, the Specialist will support the sales operations team with daily tasks that enhance backend sales efforts. This role is pivotal in driving revenue growth and efficiency for our field sales, inside sales, and marketing teams.  Additionally, you will: 

Dealer Segmentation: 

• Develop and maintain accurate dealer segmentation to optimize sales strategies and customer engagement. 
• Continuously analyze dealer data to identify trends and opportunities for improvement. 

Data Accuracy: 

• Ensure the integrity and accuracy of sales data, including customer information and sales metrics. 
• Regularly audit and clean the sales database to maintain high data quality standards across various applications and databases that are used by revenue generating teams. 
• Ensure data integrity exists between systems; auditing data disconnects when they occur between application systems. 
• Lead and maintain standards for customer master data management practices within sales and sales operations processes. 
• Support creation and maintenance of documentation related to customer data policies, procedures, and standards. 
• Create interim technology solutions to remove manual process while formal technology solutions are developed.  

SKU Reporting: 

• Monitor and report on SKU performance, ensuring that product data is up-to-date and accurately reflects sales activity. 
• Collaborate with MDM and data entry teams to synchronize data across systems.  

Support Revenue Operations: 

• Assist the sales operations team with various day-to-day tasks, including data entry, report generation, and process improvement initiatives. 
• Provide support to field sales, inside sales, and marketing teams to facilitate seamless sales operations pertaining to customer data. 
• Primary stakeholder for project and change impacts to customer data flows. 
• Sales Enablement to effectuate the proper management of customer data on behalf of field sales teams, including territory representatives and sales leadership 

WHAT WE SEEK

• 2+ years of relevant experience in customer operations, sales operations, data management, or similar roles. 
• Strong analytical skills with the ability to interpret data. 
• Proficiency in MS Office (including, Word, PowerPoint). Strong Excel skills is a must. 
• Experience working with CRM systems and data management tools is a plus. 
• Ability to work collaboratively in a fast-paced environment and manage multiple tasks simultaneously.  
• Subject matter knowledge of sales operations and related concepts critical to customer data management practices. 
• Ability to perform high volume data processing with speed and accuracy. 
• Experience supporting technology integration projects with data requirements. 
• Proactive, energetic, self-starter with enthusiastic mindset.  
• Must have high multi-tasking capacity and thrive in a fast-paced environment with a drive for continuous improvement. 
• Ability to understand sales strategies, systems, and processes to drive data needs. 
• Strong organizational and planning skills. 
• Excellent verbal and written communication skills. 
• Strong attention to detail and follow through with little prompting from supervisor. 
• Teamwork, Passion for Success, Strong Work Ethic, Enjoys Innovating and Infusing Creativity towards Process Improvement; all in the pursuit to deliver best in class experience to our customers by having a highly efficient sales team. 
• Experience using Power Query or SQL to improve manual data processes preferred. 
• Understanding of standard ERP/CRM data structures and integrations preferred. 
• Knowledge of general data modeling and warehousing practices preferred.

EDUCATION

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field. 

WHAT WE OFFER 

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: 

• 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
• 2 weeks paid vacation (accrued)
• 11 paid Holidays
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• On-site self-service café / free gourmet coffee stations
• Company sponsored FUN events!
• On-site gym, ping-pong, foosball, outdoor bocce ball court, BBQ & firepit
• Generous product discounts

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Del® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

Expected hourly rate range is $27.00 – $31.25. Fluidra offers a comprehensive total rewards / benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.

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