Customer Data Consultant

Modern and intelligent digital solutions rely on data and customer insights. We are looking for Customer Data Consultants, motivated by providing our clients with solutions that have a measurable business impact. You’ll get to work at the heart of digital sales, gathering, processing and analysing data to resolve exciting business challenges by enabling concrete actions on data.

Who we are

Columbia Road builds seamless and commercially effective customer journeys that create impact. We help our clients get more revenue and more customers, but also to sell better. We are proud of the high customer satisfaction we have achieved as a result of focusing on people and creating concrete, measurable business impact for our clients every day. 

Our tight-knit team consists of business consultants who understand software and of highly talented business-driven design and technology specialists. As a community-led company, we believe in giving a lot of responsibility and freedom to our employees. Instead of line managers and red tape, we offer the tools and resources to all Roadies to make the best possible decisions for their own job and for our community. We offer you a diverse and inclusive workplace, and our extensive onboarding and your fellow Roadies will ensure that you’ll feel comfortable from day one.

The job & what you’d be working on

As a Customer Data Consultant, you will be in a key role in transforming raw data in source platforms into actionable insights that drive marketing automation and analytics success. You'll work closely with client stakeholders to understand their business challenges, assess their current data landscape, and recommend practical solutions in both technology and processes.

With a hands-on approach, you'll help operationalise data, ensuring it delivers real business value. Your expertise will enable clients to unlock the full potential of their customer data, driving smarter decision-making and business growth. You will be in a key role in helping our customers grow their business by operationalising existing data through a hands-on approach. 

Your client work could include for example:

• Creating recommendations on how data can improve customer journeys, from targeting the right customer segments to creating personalised experiences across different channels.
• Transforming raw data for business use cases e.g. for marketing, sales or customer service.
• Designing data architectures between clients’ data sources and customer data platforms. 
• Designing and building automated data pipelines to ensure clean, reliable customer data flows between systems (e.g., from CRM, transactional databases, and web analytics tools) to enable actionable insights and personalised use cases
• Making data available for AI agents and other solutions. Creating, optimising and fine-tuning AI agents

You’ll be working as a team together with our technology and design consultants in the areas of marketing automation, ecommerce and CRM, for example. All of our consultants are working very hands-on. We are a flat organisation and we don’t have any managerial positions. Seniority means that the more experience you have the more you get to take responsibility for your projects, coach other Roadie consultants, and participate in our competency-specific task forces, account management, and framing our sales offering.

Requirements

• Data modelling: Your toolbox includes frameworks and methods to identify data sources and develop models that support acting on the data, both in data analysis and activation.
• Data management:  Hands-on experience with data management, such as developing data architecture and managing databases. Experience and understanding of , ETL, relational databases. Capability of scripting (Python, SQL). Proficient in cloud platforms like BigQuery, Snowflake, and Databricks.
• Integrations: Some experience in building integrations between data sources, platforms and applications, such as marketing automation tools
• Business mindset: Analytical and business-driven mindset, motivated by leveraging data to solve business challenges creatively. Ability to quickly identify business challenges and opportunities, and create an actionable plan for solving them
• Marketing technologies: In addition, we value experience in marketing technologies such as CDP platforms (e.g. SF Data Cloud, Bloomreach), BI tools, web analytics, marketing automation and CRM platforms. 

Languages: professional proficiency in English

Benefits

Salaries at Columbia Road are always based on your experience and skillset and we place great emphasis on salary fairness between Roadies. For this role, you can expect the monthly salary to land between 5000-7000€ depending on your level of seniority. 

Roadies also get to enjoy a long list of benefits. Just to name a few, we offer: 

• A community-led organisation with a high level of autonomy
• Option to buy stocks of the company through the common employee share program
• A yearly bonus based on company performance (equal to all full-time Roadies)
• Recurring training and learning sessions to support your professional growth
• Offices in downtown Helsinki (with gym and pool) and Tampere
• A wide selection of quality tools to use for your work (laptop, phone etc.)
• Extensive health care services, including dental and mental health
• Insurance for travel and free-time
• Lunch benefit
• Phone subscription benefit
• Weekly breakfasts and healthy daily refreshments
• Flexible sports, culture, commuting and massage benefit
• Option to have a bicycle salary alternative as a part of total compensation
• Recurring Roadie-ideated events and activities
• Childcare services when your child falls ill
• A possibility to book the office for private events during the weekends
• Compensation for working on open source or social programs on your free time

Recruitment process

The recruitment process usually has 1-3 steps during which we get to know who you are and what motivates you. You will learn more about Columbia Road and get to meet different people from our company. You'll have the opportunity to present highlights from your career and tell us about your skills, roles and learnings.

We’re committed to creating a good match between you and our organisation, and want to spend time to get it right. Sometimes, an assignment might be given to you to complete between interviews. When we’re done with the face-to-face discussions, we’ll contact the people you have chosen as references.

We hope to hear from you soon!