Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.
If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!
Candidates must be local to Nashville, TN or Tampa, FL and work a hybrid schedule.
Responsibilities for the Customer Contracts Analyst
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Partner with Sales and Customer Success departments to fully understand and develop a clear renewal strategy for each customer based on data driven decisions
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Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities upon contract renewal. Own, drive, and manage the renewals process in collaboration with the Sales and Customer Success departments.
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Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewal to on-time closure and optimal financial terms.
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Provide executive management with complete visibility to renewals and solicit executive involvement as required.
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Accurately maintain/update a rolling 200 day forecast of renewals in both platforms and ensure any uncovered risk is clearly communicated in order to develop resolution strategies while preforming to a SLAs target at x%.
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Adopt new initiatives and programs pro-actively and act as a subject matter expert and mentor to other members of the extended team and achieve customer success and strategic targets for minimizing non-renewal attrition.
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Engage in strategic account planning with key stakeholders at a management level to ensure accountability across teams. Acts as a Renewals brand ambassador.
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Project Manage contracting for customer downgrades, mergers, consortium breakups, etc. for three platforms. This entails data gathering, internal communications/calls, customer communications/calls, process follow through, being the customer liaison through the completion of the project. Will maintain internal dashboard focusing on Customer events.
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Project Manage customer “de-boarding” process in conjunction with IT for three platforms. This entails data gathering, internal communications/calls, customer communications/calls, process follow through, being the customer liaison through the completion of the project. Will maintain internal dashboards focusing on Customer events.
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Support contracting needs originating from internal teams such as Partner Development Executives, Customer Service Managers, Implementation Project Managers and direct Customer request. This entails data gathering, contract creation, routing of documents, and internal communications upon completion.
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Facilitate contract language modifications with Legal
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Complete other duties and ad-hoc analysis as assigned
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Cross-train to serve as backup for other functions within the group
Qualifications of the Customer Contracts Analyst
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Bachelor’s Degree and/or related work experience
Knowledge, Skills, and Abilities for the Customer Contracts Analyst
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Ability to work in fast paced environment and meet SLA deadlines
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Detail and process oriented with accuracy focus and organization
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Customer first mindset and ability to Customer interface visually, verbally and written
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Proficiency in MS Excel and Word
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Comfortable working in enterprise software, in this case Salesforce.com
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Good communication skills, presentation skills, customer service skills and ability to partner with several different stakeholders ranging from Service departments to IT
Qualifacts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.
