Our Story So Far:
Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.
In less than 5 years, Pigment has grown to over 350 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.
We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!
What you'll do
- Build, own and maintain an engaged online community to meet the needs of customers.
- Develop and drive a strategy to build a world-class community program in partnership with Customer Experience team
- Plan and host in-person and virtual community events in collaboration with marketing and CX team
- Moderate and encourage participation with customers to elicit peer-support, inspiring stories, helpful advocates and thoughtful suggestions to others within the community.
- Cooperate with product, support and CS teams to help find answers, escalate issues and share clear resolutions and updates.
- Create and execute campaigns to drive interest, engagement, visitation and belonging within the community from core customer stakeholders.
- Own the community infrastructure and tooling; and collaborate with cross-functional teams to build processes and procedures.
- Work with Pigment education team to create achievement levels (eg. badges) to recognize accomplishments and advocacy
- Define success metrics and develop ways to track progress against those objectives.
- Analyzing and evaluating the effectiveness of community engagement to make improvements.
Who you are
- Relevant experience in community management, customer engagement and advocacy programs, customer success at a software/SaaS company
- Demonstrated ability to create and run an externally-focused (customer, partner, etc) community, engagement and campaign programs
- Experience in preparing and delivering content or posts publicly targeted to varied customer audiences
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the community experience
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision
- Fluent in English, an additional European languages is an advantage
- BA/BS degree required, MBA or other relevant advanced degree preferred
What we offer
- Competitive package
- Healthcare
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions.
- Hybrid remote policy
How we work
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
