About Yassir
Yassir is the leading super App for on demand, ride-hailing, last-mile delivery, payment services and more, set to change the way daily services are provided. It currently operates in 45 cities across multiple countries. It has raised $150 million in Series B funding, five times what it raised in its previous priced round last November with world class investors such as BOND and Y Combinator, which is the precursor of the likes of Airbnb, Stripe, Dropbox, Doordash, among others.
We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
ABOUT THE ROLE
We are looking for highly organized candidates for the position of customer care ,he takes charge handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
TASKS
- Actively monitoring orders placed
- Follow up along with remote CS team inbound tickets from customers, riders, and restaurants
- Proactively liaise with riders and restaurants to ensure orders run smoothly
- Provide feedback to relevant departments to help improve our customer experience
- Investigate and resolve customer complaints and queries
- Respond to customer issues via email and phone
REQUIREMENTS
- Diploma or above in any disciplines
- Customer-oriented attitude as well as problem solving skills
- Ability to use multiple systems and multitask in a fast-paced environment
- Ability to quickly assess a situation and problem solve to point of resolution
- Fast learner and good time management. Self-motivated, hardworking with strong sense of responsibility
- Working experience in customer service sector is an advantage
- Availability on weekends
BENEFITS
- x days Annual Leave
- Free Delivery and access to special offers
- Meal allowance
- Group insurance
*Research shows that women do not apply to jobs if they do not meet all of the requirements. We would like to hear from you if you feel you would be a good fit for us!
Do you want to become part of our first-class team? Then you absolutely have to send us your application. 🚀
PS: And if you want to stand out in your application, just let us know in your cover letter why we should have in our team. 💡
Diversity & Inclusion & Engagement:
We celebrate diversity and are committed to creating an inclusive environment for all employees, as we believe diverse teams are more successful in the long term. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, and we encourage all people equally to apply for jobs with us.
