Krung Thep Maha Nakhon, Thailand

Full-Time

Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
Support the parts identification with technical teams
Work with the purchasing team to determine delivery time
Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
Monitor the status and control schedule internally and externally to meet timeline
Assist in maintaining correct master data
Document and leverage important customer information across departments
Follow up open quotes and inquiries
Follow up customer’s payment
Other assignments related to spare parts department

Minimum of 5-year experience in spare parts sales in a regional role
Good experience with ERP systems (SAP is preferred) and MS Office
Very good English, both spoken and written
Detail-oriented and excellent problem-solving skills
Strong customers orientation
Strong communication skills and able to handle multiple tasks using organizational skills
Proven ability to work independently on your own initiatives as well as in a team environment
Good team player with ability to support colleagues
Knowledge of other languages is an advantage

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Customer-Care-Specialist