Customer Care Specialist

SOFTONE is one of the largest cloud-based business software providers in Greece and SE Europe. The Group consists nine leading brands (SoftOne, UNISOFT, PROSVASIS, Regate, IMPACT, cosmoONE, Global Sustain Technologies, Sunsoft and Twinsoft), employs more than 700 professionals and counts more than 60,000 active customers. SoftOne is a pioneer in offering multi-tenant cloud-based ERP since 2008 in the SEE region and has since evolved to a 360o solution provider, addressing end to end digital transformation by offering cutting-edge technological products and platforms. Beyond Greece, where the company is a market leader, SoftOne is expanding aggressively through organic growth and acquisitions in the SEE market, with staffed offices in Bucharest (RO), Sofia (BG) and Limassol (CY).

SoftOne is looking for an Customer Care Specialist to join our high caliber team.

Your contribution to the success of the team

• Outgoing communication of inquiries to the company's existing clientele, via telephone, email, social media or chat applications
• Εvaluating after-sales and support services and facilitating improvements
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Analyzing customer feedback on company’s products
• Documenting processes and logging technical issues, as well as customer compliments and complaints

Qualifications & Skills

• 2+ years' experience as a customer care agent, or a similar customer support role
• Proficiency in MS Office, as well as CRM software
• Strong interpersonal and communications skills
• Very good organizational and multi-tasking skills

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus from central metro stations

🚴‍♀️Cycling with company’s provided bicycles

📖 Funded training & development opportunities

🥪Catering food services

❤️Private health insurance plan and pension

🧘🏼‍♀️Psychological and Nutrition Support services

Our core values and competencies define us every day and make us stand out:

• We innovate
• We are reliable
• We focus on growth-development
• We care about people
• We approach our work on a systematic & organized way

Do you feel excited about the above? If so, apply to this job opportunity.