Customer Care Specialist I - Contract

Join Our Team as a Customer Care Specialist!
Contract Position | Starting at $15+/hour, based on experience

Are you passionate about helping people? Do you thrive in fast-paced environments? We want YOU to be a part of our team!

We’re looking for rockstar Customer Care Specialists who can:

• Bring previous customer service, banking, or retail experience (super helpful but not required!)
• Juggle multiple tasks like a pro
• Pay close attention to the little details
• Communicate clearly and connect with people
• Use basic computer skills (don’t worry, we’ll train you on the rest!)
• Keep learning with ongoing training and support

If you’re ready to take your skills to the next level, we’d love to meet you! Apply now and start earning $15+/hour based on your experience. Let’s make a difference together!

Position Summary
Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets company and client goals for levels of performance.

Key Duties / Responsibilities

• Responsibilities for inbound or outbound call segments apply based on individual assignments.
• Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training
• Entering & processing orders
• Processing cancel/change requests
• Requesting reprints/credits
• Ensuring security and privacy of customer's information
• Providing education and support regarding products and services
• Probing to identify needs
• Acts/offers appropriate products, services, and solutions to meet customer needs
• Utilizes available resources appropriately to accurately enter data and service the customers
• Ensures appropriate follow-through steps are completed for each call
• Maintains complete and accurate records of all call activity as required
• Makes outbound calls to achieve the goals of the assigned call segment
• Maintains a professional appearance and a quality work environment that adheres to all safety and security policies
• Limited eligibility in off-phone activities performing special assignments/team roles on a rotating basis or as required based on the Supervisor's discretion
• Works within a team environment supporting both team objectives and overall Center objectives
• Monitoring of individual performance tracking data and providing input for Individual Development Plans

Education & Knowledge Required

• HS Diploma/GED required

Experience / Skills / Abilities Required

• Previous customer service, banking or retail experience helpful
• Multitask ability
• Detail oriented
• Good communication and interpersonal skills
• Basic computer skills
• Ability to learn required information and ongoing training

Salary Range: $15.00 - $16.50 hourly depending on previous experience. 

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at [email protected]. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.