Customer Care Representative - Brampton, ON

Job Title: Customer Care Representative

Location: Brampton, ON

Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, and Shanghai Tower. With 5,500+ employees and 700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit www.victaulic.com.

Job summary

As a Customer Care Representative, you will communicate with customers via phone and email. You will enter customer orders, assist with stock checks, pricing requests, and general inquiries. You will use an AS400-based system as well as web-based applications. Additionally, you will provide support to our outside sales team and collaborate with our supply chain and distribution partners.

This role requires the ability to work in a fast-paced, demanding environment with strong attention to detail and excellent organizational skills. After an initial period, the role may allow for a hybrid work arrangement, offering greater flexibility.

Who you are – Core responsibilities:

• Process customer orders on web based and BPCS (AS400) system.
• Respond to internal and external customer inquiries in a timely manner.
• Expedite and source product to ensure that customer requirements are met.
• Deliver above and beyond customer service in a fast-paced environment.
• Collaborate with internal departments to facilitate customer needs.

What you bring - Qualifications:

• 3-5 years’ experience in customer relations
• Exceptional verbal and written communication skills
• Ability to meet deadlines, prioritize and multi-task
• Demonstrated interpersonal skills
• Ability to build and maintain strong customer relationships
• A high degree of emotional intelligence and business integrity
• Willingness to be a team player while working independently with little direction
• Decision-making, problem resolution and creative thinking skills
• Familiarity with MS Office Applications
• University degree or college diploma preferred

Salary: $55 – 65k (based on experience)

Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds.

Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at [email protected] and we will work with you to meet your needs.

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