As a ToastNow Customer Care Manager, your role is pivotal in actively supporting the productivity goals and overall success of this critical Care Team. This team is responsible for managing the Toast customer journey during issue resolution, with the aim of enhancing the customer relationship with Toast.
About this roll* (Responsibilities)
Do you have the right ingredients?* (Requirements)
Special Sauce* (Non-essential Skills/Nice to Haves)
Operational Hours
Open for two shifts with a remote work arrangement initially, transitioning to two days in the office per week once logistics are established.
6 PM - 3 AM IST 9 PM - 5 AM IST
Open to rotational shifts that may include weekends, holidays and nights
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
