Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Headcount Growth :
July 2019 : 10
July 2020 : 50
July 2021 : 200
July 2023 : +500
⭐ Your mission:
In collaboration with the Customer Success, Sales, Product, and Tech teams, your mission will be to enhance customer satisfaction and maintain client relationships.
You will be responsible for:
∙ Handling customer inquiries via the online chat
∙ Qualifying and prioritizing requests to ensure they are addressed as efficiently and quickly as possible (30 to 50 requests per day)
∙ Supporting and training various users
∙ Ensuring smooth information flow with the rest of the Customer Success team
∙ Managing daily interactions with users to turn our customers into true ambassadors and minimize churn
∙ Contributing to the improvement of our processes and organization
∙ Enriching our content to assist users (FAQ)
∙ Participating in product improvement in collaboration with the Tech and Product teams
∙ Supporting organic growth among our clients by qualifying additional sales through online chat inquiries
∙ Eventually, contributing to the training of new hires for the Customer Care Manager role by becoming their coach
What makes our job beautiful: the diversity of issues encountered and the variety of our interlocutors. From prospects to experienced users of the platform, we respond to and support every customer, regardless of their need (technical issues, guidance on using Agicap, advice, etc.).
Additionally, this position can lead to numerous growth opportunities within Agicap over time, making it an excellent entry point into the rapidly growing FinTech sector.
👪 What we are looking for:
- You have at least a Bachelor's degree (BAC+5) with ideally a strong interest in management, finance, audit, or accounting.
- You enjoy helping customers and ideally have initial experience in B2B customer relations.
- You like solving problems in a challenging context and finding solutions when the situation demands it.
- You have an excellent level of French and are able to lead full business conversations
- You are capable of multitasking and managing changing priorities under tight deadlines.
- You are curious and learn quickly.
- You have developed excellent oral and written communication skills and are eager to engage with clients in writing.
- You enjoy arguing, convincing, and selling.
- You are a team player with a desire to share your knowledge.
- You are ambitious and attracted to the startup environment.
🎁 What we offer our employees:
- Competitive compensation
- Swile meal vouchers
- 100% reimbursement of TCL subscription
- Brand new 1000 m² offices at Gare de Vaise (Lyon)
- Key moment to join a rapidly growing startup
- Entrepreneurial environment fostering responsibility, extensive training, and autonomy
- Daily challenge working with SME leaders and CEOs
- Supportive and passionate work atmosphere with a strong team spirit to propel Agicap in France and internationally 🚀
- Monthly afterwork
